Web Scripts and Mediation Dialogues as a Quality Factor in the Interaction of the Deaf

The difficulty in reading and interpreting textual information interferes in the quality of the interaction of pre-linguistic deaf in the web. This article aims at determining whether the use of new communication strategies improves interaction of the deaf. The stage of data collection and observation involved the participation of eight volunteers. Two sessions of observation of interactions were held, one with the system original interface, and another with the use of new communication strategies, using the communicability evaluation method (CEM) of Semiotic Engineering. The survey results identified that the development of communication strategies meeting the specific language of pre-linguistic of the deaf improves the quality of metacommunication, thus encouraging accessibility during interaction with the system. © 2013 The Authors. Published by Elsevier B.V. Selection and peer-review under responsibility of the Scientific Programme Committee of the 5th International Conference on Software Development and Technologies for Enhancing Accessibility and Fighting Info-exclusion (DSAI 2013).